Returns & Claims

Claims and returns

How to Proceed With a Claim or Product Return

If you need to arrange a claim, exchange or return of goods, please contact us by e-mail first. This allows us to advise you on the correct procedure more quickly and helps avoid unnecessary complications when sending the parcel.

Please include all necessary order information in your message so that we can find and process your request as quickly as possible.

E-mail for Claims and Returns

For claims and product returns, please contact us at:

obchod@atgreen.cz

Phone and WhatsApp

You can also contact us by phone or via WhatsApp on business days.

+420 727 898 513

Mon–Fri from 9:00 to 13:45

What Should You Include in the E-mail?

To help us process your claim or product return quickly, please include the following information in your e-mail:

Order number This helps us quickly find your purchase.

Product code Please specify which product your request relates to.

Description of the defect or issue Briefly describe what you need to resolve.

E-mail subject Write “Claim” or “Product Return”.

Important Notice Before Sending Goods

Please do not send goods back on your own without prior agreement. Contact us by e-mail first:

obchod@atgreen.cz

Please do not send goods cash on delivery. Such shipments will not be accepted. If you send goods without prior agreement, only postage in the amount of CZK 39 will be reimbursed.

Return Address

After prior agreement, please send the goods to the following address:

AT Green
Chocenice 32
Břežany I
280 02 Kolín
Czech Republic